To place an order, click the "add to cart" link next to a product and then click on the "go to checkout" link to begin the order process. The site will guide you through the necessary steps. If you need assistance with your order please contact our online call center at 804-564-2-53 from 10:00am to 5:30pm ET Monday - Friday (except Holidays).

Modern Scent delivers to all 50 U.S. states, including all residential addresses and PO boxes across the United States.
Delivery times and available shipping options may vary depending on the destination within the country.
Delivered to international addresses is currently not available.

When you place an order on Modern Scent, your information is protected using Secure Socket Layer (SSL) encryption technology. This is one of the most advanced and trusted security methods available for online transactions.You can be confident that your order is processed safely and securely.
Your payment and bank details are fully SSL-encrypted and are never stored or saved on our website without your consent.

Your credit card will be charged immediately when you complete the checkout.
You may see the transaction appear as (Pending) for a short time while your bank processes it, but this is an actual charge, not a temporary authorization.

For any technical difficulties you may experience on our website, please contact our support team at support@modernscent.shop
Our team is available Monday to Friday, from 10:00am to 5:30pm ET (excluding holidays) and will be happy to assist you.

If you are unable to complete the checkout process after entering all your information correctly, we may need a few additional details to verify your order.

Please contact our support team at support@modernscent.shop, and we will assist you as soon as possible.

Our support team is available 24 hours a day, 7 days a week.

Once you click the "Submit order” button your order is submitted for processing. We try and fulfill orders within 1-2 business days.

Your order number is in the confirmation email, in the My Account area in the section Order History and in the printed documents accompanying your shipment.

If you are registered you can also track the status of your order in the My Account area in the section Order History. You can also access our Virtual Order Assistant Bot through the Chat button.

Orders placed on the Modern Scent website are processed and shipped very quickly, which means we are unfortunately unable to modify an order once it has been submitted.

There is a very short window to cancel your order immediately after it is placed.

You can cancel your order during this time by visiting your Order History in your account or by contacting us immediately at:

support@modernscent.shop

If your order is already past the cancellation window, you can find full details on how to return your items by visiting our Shipping & Returns page.

Delivery times may vary depending on the destination. If you experience any issues or do not receive your order by the expected delivery date, please contact us so we can verify your information and check the status of your order.

You can reach our support team at:

support@modernscent.shop

Our team is available 24 hours a day, 7 days a week to assist you.

If the order you received does not match the one you placed, we are committed to correcting any mistakes and ensuring you receive the correct items.

Please contact our support team at:

support@modernscent.shop

We will review your order details and resolve the issue promptly to ensure your complete satisfaction.

Our support team is available 24 hours a day, 7 days a week.

Modern Scent welcomes returns within 14 days of the original purchase date. Please follow the instructions under "How do I make a return or exchange?" below.

We welcome the return of products purchased on modernscent.shop within 14 days of the original purchase date.

To return a product purchased on modernscent.shop, please follow the steps below:

1. Complete the return form attached to the bottom of your invoice, filling in the required information (please include your name, email address, order number, item number, and the reason for return).
   
2. Carefully pack the item(s) you wish to return in the original box, if possible. Please include the completed return form and seal the box securely.
   
3. Send your package to the following address:

• Modern Scent
  3907 Hull Street Rd
  Richmond, VA 23224

Return requests typically take 1 to 2 weeks to be fully processed, and we kindly ask for your patience during this time.

If you have any questions or feel that your return has exceeded the expected timeframe, you can contact us via email and we will be happy to assist you and review your request:

support@modernscent.shop

• We are committed to ensuring your complete satisfaction every time you shop with us.
• We gladly accept the return of any item purchased from our website within 14 days of the purchase date.
• If you receive a damaged, defective, or incorrect item, please contact us immediately for assistance:

support@modernscent.shop

• Items must be returned in their original packaging, with all accessories included, within 14 days of the purchase date.
• Returned packages must be shipped prepaid, as we are unable to accept C.O.D. deliveries.
• Refunds will be issued to the original form of payment, with the exception of e-Gift Cards, in which case a new electronic Gift Card will be emailed to the original recipient.
• E-Gift Cards cannot be refunded or returned for credit.
• If the returned item is part of a Set, all products within the Set must be returned.

At Modern Scent, you will find a wide selection of our latest products, including fragrances, beauty and care items, limited editions, gift sets, e-gift cards, special offers, and more.

We strive to keep all products available at all times, though some items may temporarily go out of stock and are restocked regularly.

All Modern Scent fragrances, accompanying products, and accessories are guided by our brand’s creative vision. Each fragrance begins with a concept inspired by our identity, followed by careful development and refinement to ensure every creation reflects our signature style and our commitment to exceptional quality.

They all contain a concentrate of perfume, with alcohol and water. The different terms correspond to the quantity of perfume in the concentrate as a percentage, as follows: 16% to 25% for "Parfum"; 11 to 15% for an "Eau de Parfum"; 6% to 10% for an "Eau de Toilette"; and 3% to 4% for an "Eau de Cologne".

Almost all Modern Scent products are available for purchase on modernscent.shop. We do our utmost to ensure all our products are available, but Items do occasionally go out of stock temporarily.

You can subscribe to the Modern Scent newsletter either by clicking on the “Newsletter” link in the footer of any website page, or by entering your email address in the newsletter field located at the bottom of our web pages.

You can also subscribe while creating a new account.

Our perfumes are manufactured according to high and precise quality standards.
These standards include strict controls over the raw materials, the fragrance formulation itself, and the packaging to ensure an exceptional final product.

Please check ourPrivacy Policy.

If you still can’t find the answer to your question, you can email us for assistance at
support@modernscent.shop
. All messages are read by live operators.

Signing up is fast and easy. Simply click the register link in the Sign In/Register area, at the top right of the website, enter your personal details and click "Create an account". Clickhereto create an account.

You can place an order without creating an account. Our registered users can track orders, review their order history and make orders without having to re-enter their details. This saves time every time you place an order.