Payment

We currently accept all major credit cards, including Visa, MasterCard, American Express, Discover, as well as debit cards with the Visa or MasterCard logo.

We do not accept personal checks or money orders.

If you are having difficulties checking out, we recommend trying a different card or contacting our customer care team at:

Phone: +1804-773-9904

Orders

Orders placed on our website modernscent.shop are processed and shipped very quickly. For this reason, we are unfortunately unable to cancel or modify orders once they have been submitted.

After processing, you should expect your order to be delivered in approximately 3–5 business days, unless an expedited shipping method was selected (if available).

Returns & Refunds

To receive a full refund to your original form of payment, please review our Shipping & Returns Policy for detailed instructions, and return the products to the following address:

Modern Scent
3907 Hull Street Rd
Richmond, VA 23224
United States

Please be sure to include the following information inside your return package:

• Your full name
• Your address
• Your phone number
• Your order number
• The reason for the return

Upon receipt of the package, please allow 1–2 business days for return processing, and an additional 3–5 business days for the credit to post to your account. The refund will be issued to the original method of payment, and you will be notified by email.

Please note that engraved or personalized items are not eligible for return or refund.

Need Help?

If you have any additional questions or concerns about your payment or order, please contact us at:

Email: support@modernscent.shop